Steve Downton

24th October 2007
11.15-12.00

Theatre 1:
STRATEGIC SERVICE THEATRE

Benchmarking Service - exclusive report

Following the launch of the UK's first Benchmarking Research project for small to medium-sized service enterprises, Steve Downton presents exclusive findings from the project, examing the role of benchmarking and how it can be used to improve performance.

Steve Downton, Downton Consulting