Service Parts Logistics

The biggest single cost and greatest influence on customer satisfaction, logistics management is the vital discipline of field service.

Parts are as good as cash – so service operators can’t afford to have them sitting around on warehouse shelves tying up capital, but when a customer is screaming for a machine to be fixed, the right part needs to be readily available.

Effective logistics management is a fundamental issue, as service departments strive to fully optimise all areas of their process from supply chain management, stock control, warehousing, distribution and returns.

Specialist distribution providers offer a range of in-night solutions delivering to customer site, in-boot or box network. But what about the returns process, getting product repaired and back in the loop or successfully recycled creates further value within the service process?

In these days of environmental consciousness how will service organisations manage the recycling and disposal of electronic goods?

Is the burden to great, is the answer an external distribution network or a fully managed outsourced service operation?

Specialist suppliers are available at SME to provide solutions and technical expertise across all areas of inventory management.

Alongside the leading logistics providers, mobile applications and devices, SME attracts over 100 exhibiting companies showcasing the very latest solutions for maximising every area of your field operation.

• Service Management Solutions
• Workforce Optimisation & Scheduling
• Tracking & Fleet Management
• Mobile Communications 
• Handheld Devices & Mobile Computers

Wherever you are in terms of service strategy and whatever improvements you are trying to achieve SME 2008 will help you get their faster and more effectively. It's Europe's biggest gathering of field service solutions and industry expertise – view the full exhibitor list