SME 2007 – where content is king

An optimised business recognises the needs of all stakeholders - customers, workforce and boardroom. Offering the flexibility to anticipate future direction and the ability to adapt to ensure a successful and sustainable future. That is today’s biggest service strategy challenge. Making it happen is the operational challenge.

The Service Management Europe FREE seminar programme probes these issues and will provide answers which you can apply to your operation. The programme is presented by thought leaders with real-business case studies. Invaluable expertise easily accessible and for FREE. And our guarantee: no vendor pitches. This is peer-to-peer; for the industry by the industry.

Places are limited so register NOW and reserve your place.

Wednesday 24th October 2007

Time	Theatre 1: Strategic Service	Speaker	Registration
10.30	Outsourcing – Cost saver or wealth creator?	Phil Cooper PLM Projects	Register
11.15	Benchmarking Service - exclusive report	Steve Downton Downton Consulting	Register
12.00	Dispelling the myths of workforce mobilisation	Kevin Young Belron	Register
12.45	Sustaining customer loyalty through service supply chain performance	Mawgan Wilkins Cisco	Register
13.30	Service - Powering the human network	Bob Ulrich Cisco	Register
14.15	Mobilising the workforce MCUG afternoon session	MCUG
14.15	Managing your mobile IT assets	Martin Morey MCUG	Register
15.00	Improving mobile worker communications	Martin Giel SouthEast Water	Register
15.45	The practical implementation of automated work scheduling	Kenny Parks formerly BSkyB	Register

Time	Theatre 2: Operational Service	Speaker	Registration
10.30	Mobilising Northumbria Water's field workforce	David Garrett Northumbria Water	Register
11.15	Service Accelerator – Improving service delivery and cash-flow using mobile application deployment	Ian Whitwell Goss International	Register
12.00	e-Government and the mobile workforce	Laura John Dudley Metropolitan Borough Council	Register
12.45	Maximising logistics efficiencies – RAC, In-car Services	David Steele The RAC	Register
13.30	How to effectively mobilise the activities of a nationwide field-force	Paul Waterhouse Telent	Register
14.15	The PDA is dead!	Andy Fox Advanced Peripheral Systems	Register
15.00	Gaining competitive edge through mobile communications	Air Products UK	Register
15.45	Adopting a small step, incremental approach to systems development	Roger Nicklin Secure Mail Services	Register

Thursday 25th October 2007

Time	Theatre 1: Strategic Service	Speaker	Registration
10.30	Using Customer Feedback to create a highly adaptive and customer centric organisation	Jeremy Cox CustomerSat	Register
11.15	Leadership in the international world	Martin Gilday Unisys	Register
12.00	The road to upgrade – replacing Arqiva’s field service management system	Paul French Arqiva	Register
12.45	Realising Business benefits through Dynamic scheduling – Transformation, not implementation	Paul Brownridge Matthews Craig Consulting / E.ON	Register
13.30	Service Business Strategy AFSM special conference
13.30	Welcome and Introduction	Simon Morris President AFSM (UK)	Register
14.15	Developing Service Strategies	Graham Clark Cranfield School of Management	Register
15.00	Recognising customer value	Steve Downton Downton Consulting	Register
15.45	Discussion panel		Register

Time	Theatre 2: Operational Service	Speaker	Registration
10.30	Gaining competitive advantage through real-time automation	Peter Trotman Mitie Pest Control	Register
11.15	Delivering 21st Century service and efficiency at Carillion Facilities Services	Mike Tomlinson Carillion	Register
12.00	Utilising mobile applications to keep critical business processes up and running	Nigel Fawkes Autorestore	Register
12.45	Keeping up with the generations	Clive Taylor Avery Weigh-Tronix	Register
13.30	Empowering Eneco Energy’s field technicians	Erwin Geys Eneco Energy	Register
14.15	Improving customer service delivery with real-time mobile reporting	Gail Pinkerton Reliance Security	Register
15.00	Improving service efficiencies within the public sector	Mark Rees-Williams Caerphilly County Borough Council	Register

Places are limited so register NOW and reserve your place.