Phil Cooper

Wednesday 24th October 2007
10.30-11.15

Theatre 1:
STRATEGIC SERVICE THEATRE

Outsourcing – Cost saver or wealth creator?

Management-consulting firm McKinsey & Company have recently identified that successful companies are transitioning from financial performance measurements, towards wealth measurement such as profit per employee. Outsourcing areas, such as customer support operations, presents one method by businesses can improve profit per employee.

Phil Cooper, PLM Projects