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Latest News

17 May 2012
Women reject ‘male-oriented’ apprenticeships despite rise in youth unemployment.
15 May 2012
Consumer preference is starting to be the main driving force behind hardware procurement within service departments, meaning the instant preference for rugged devices may dwindle....

Features

10 May 2012
Can VOIP impact operation during the Olympics? This question explored by Tan Aksoy, chief executive officer at Telappliant.
02 May 2012
Mark Forrest, general manager of Trimble Field Service Management, reminds us that the cost of so-called 'free' delivery can be counted in more than just...
01 May 2012
A look at how smart investments can keep service departments ahead of the curve.

SM Resource - Case Studies

Looking for a Service Management Solution? Visit Service Management Resource for the latest news, case studies and White Papers from a comprehensive list of solution providers.

15 May 2012
No more wash day blues
for Washtec!
Company Name:  Tesseract

 

Click here for more Service Management case studies.

News From Service Management Expo

23 Nov 2011
Harvey Wade, Innovation Manager at Allianz Insurance, won an iPad 2 by visiting DA Systems at SME in September.

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SM Resource - White Papers

Quality information is a critical component that is missing
from many asset management and maintenance, repair and
overhaul (MRO) programs. Information that is incomplete,
outdated...
Company Name:  Intermec

 

Click here for more Service Management white papers.

From The Editor

15 May 2012
Can you know what is coming next? Are there patterns in technology which show the developmental path that service technologies will take?

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SM Resource - Exhibitor News

07 Mar 2005
Telekom Austria enhances customer service
Workforce and service optimisation software provider, ClickSoftware Technologies, has announced the deployment of an upgrade of its ClickSchedule solution at Telekom Austria, Austria's largest telecommunications...

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