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Service Management Software and Systems

Top Story

UNIT4 has announced that Stockton-on-Tees Borough Council is to implement Agresso Field Force to better manage the activities of its 50 engineers in its Heating, Ventilation and Electrical (HV&E) department.

Main News Points: The department’s engineers are responsible for the proactive maintenance and reactive fix of heating, ventilation and electrical equipment in 230 public sector buildings in the borough. Agresso Field Force will provide a single solution...
17 Feb 2012

Previous News

07 Feb 2012
TNT have employed a cloud-based service reporting system, allowing customer services teams to provide proactive updates to customers.
01 Feb 2012
The Greater Manchester Fire and Rescue Service (GMFRS), the second-largest fire and rescue service in the U.K, are benefiting from a Verdiem and Cisco collaboration....
27 Jan 2012
A survey carried out by YouGov has revealed that 67% of UK homeowners believe customer service has either stayed the same or deteriorated over the...
24 Jan 2012
Infor has unveiled Infor10 Motion, the company's cloud-based mobile platform built on the Infor10 ION integration framework.
20 Jan 2012
Netherlands-based Caterpillar dealership Pon Equipment and Pon Power has completed the pilot of its implementation of the Lawson application for Equipment Service Management and Rental....

More Previous News

09 Jan 2012
LANDesk Software today announced LANDesk® Service Desk 7.5, a significant upgrade to the LANDesk IT service management (ITSM) solution.
21 Dec 2011
Infor has announced packaged integration using Infor10 ION to connect with third-party applications.
13 Dec 2011
CA Technologies today announced it has been named one of the top two market share leaders in the worldwide cloud systems management software market by...
02 Dec 2011
IFS has announced that Premiere Products, a global manufacturer and professional services provider to the cleaning industry, has selected IFS Applications as its Enterprise Resource...
29 Nov 2011
Evidence is everything when proving SLA performance in Service Management, as explored by Paul Sparkes, product director of IRIS Field Service Solutions.

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