Service Management Expo 2009 Conference Programme Service Management Expo 2009 Conference Programme
Register Now 
Exhibitor List
Want to exhibit? 
Exhibitors Include
Pervasic

NBA

SME 2009 Conference Programme

Presenting its most extensive and
comprehensive free education programme
ever  - the Service Management Conference provided a BRAND NEW Mobile Stream to run alongside the Strategy & Technology Stream and Field Service & Operational Stream. 

In association with 
               SM                


Visitors heard about the latest essential industry information with the enhanced ‘3 stream’ conference programme line-up to guarantee improved efficiency & productivity!

arrowStrategy & Technology stream

arrowField Service & Operations stream

arrowMobile Stream

Strategy & Technology Stream

Tessract

Sponsored by


Day One - Tue 22 Sept
 

Time  Session
10.30 -11.00          The power of customer service
Neil Anderson, Managing Director, Qcom
13.30 - 14.00 Current service trends
Steve Downton, Downton Service Management Consultants
15.00 - 15.30 Reducing the cost of field service with technology
Kevin Thomas, Estates IT Manager, The University of Bristol
15.45 - 16.15 Service without shortages or spares mountain
Dr Tony Wild, MD, Dawson Berkeley & Partners 

Day Two - Wed 23 Sept 

Time Session
10.30 - 11.00      Service delivery in the NHS
Janine Osmond, Head of OD, NHS
13.30 -14.00      Change management essential elements
Dave Steele, Chief Inspector, Business Project Manager, RSPCA 
15.00 - 15.30   
                            
Revenue gains through the service lifecycle
Martin Summerhayes, Head of Strategy & Business Change, Core Division, Fujitsu

Field Service & Operations Stream


Solarvista Software

Sponsored by 


Day One - Tue 22 Sept


Time  Session 
10.30 - 11.00          Essential service technology investment 
Geoff Dyson, Team Manager - ICOM Field Operations, Yorkshire Water
11.15 - 11.45  The value of international IT outsourcing
Alan Regan, Service Delivery Manager, Unisys
14.15 - 14.45  Off the shelf or do it yourself
Mark Cochrane, IT Dev Manager, Facilities Services Group
15.00 - 15.30   Raising field service efficiency
Loss James, Service Engineering Director, Inspired Gaming Group 

Day Two - Wed 23 Sept  

Time  Session 
10.30 - 11.00        Automated job despatch & monitoring
Brent Mayo, Customer Support Manager, Konica Minolta
11.15 - 11.45  A case study in the transformation of our field service organisation
Jennifer Nuestro, Director, Capacity Management & Analysis, Sears 
14.15 - 14.45  Implementing field service technology in a recession-damaged industry
Jane Ferris, Operations Manager, Comet

BRAND NEW - Mobile Stream

TomTom WORK

Sponsored by


Day One - Tue 22 Sept

Time  Session 
11.15 - 11.45        DIY mobile data for field service
Nigel Golding, IT Manager, General Vending Services
13.30 - 14.00   Flexible mobile working in a downturn
Jonny O'Brien, Director, Flexility 
14.15 - 14.45  Enabling productivity through technology
Paul Holl, Programme Director Service, BT Openreach
15.45 - 16.15  Sky's supply chain and getting it right the first time
Marion Scott, Head of Supply Chain Services, BSkyB

Day Two - Wed 23 Sept  

Time  Session 
11.15 - 11.45            Introducing a new mobile data solution
Jeff Carr, Managing Director, Scan Coin 
13.30 - 14.00  Developing an adaptable mobile solution to meet customer needs
Chris Hone, Projects & Process Manager, Kier Support Services
14.15 - 14.45  Acheving resilience in communications
Martin Morey, General Secretary, MCUG 

*Sessions were free to attend and were first come first served


 Return to the visitor menu

Partners
Courier Direct
Sponsors
Tranman
SME News

NBA