Presenting its most extensive and comprehensive free education programme ever  - the Service Management Conference provides a three stream programme covering Mobile Communications; Strateagy & Technology and Field Service & Operational.

In association with

Hear case studies of business success and the latest essential know-how across the enhanced ‘3 stream’ conference programme line-up to guarantee improved efficiency & productivity!

The industry's only FREE Conference Programme covers:

> Strategy & Technology stream

> Field Service & Operations stream

> Mobile Stream

Sponsored by

Day One - Tue 21 Sept 

Time	Session
11.15 -11.45	Transforming performance at British Gas Alan Johnson - British Gas
13.30 - 14.00	The components of new service design Laurie Younge - Consultant
14.15 - 14.45	Where next for field service IT? Steve Burrows - Consultant
15.00 - 15.30	Field service metrics and trends Aberdeen Research

Day Two - Wed 22 Sept 

Time	Session
11.15 - 11.45	Service Economics Steve Downton - Downton Consulting
13.30 - 14.00	Employers' contribution to future skill needs Mustafa Shevket - Birmingham Metropolitan College
14.15 - 14.45	The language we use Martin Prior - FujiFilm
15.00 - 15.30	The State of Desktop Support: What you need to know Sophie Klossner, Director of Membership and Local

Sponsored by

Day One - Tue 21 Sept

Time	Session
10.30 - 11.00	Optimising an SME field service operation Jeff Carr - Scan Coin
13.30 - 14.00	Raising performance through partnership Mike Harrison - Poole Housing Association
15.00 - 15.30	One service solution Gary Hall - VisualFX
15.45 - 16.15	Improving customer service with home appointments Maurice Daw - Virgin Media

Day Two - Wed 22 Sept  

Time	Session
10.30 -11.00	Using technology to create world class customer service Gillian Frary - Car2U
13.30 - 14.00	Improving performance through engineer training Alison Burden - BSkyB
14.15 - 14.45	Mission Control Nigel Weston - Elekta

Sponsored by: 


Day One - Tue 22 Sept

Time	Session
10.30 - 11.00	Taking control of your mobile field force Tom Sewell - May Gurney
11.15 - 11.45	Exploiting technology to innovate & improve service Neil Golightly - Newcastle City Council
14.15 - 14.45	Utilising MIS to improve customer knowledge Paul Saville - BT
15.45 - 16.15	Enhanced performance through mobile technology Lee Clinton - Telent

Day Two - Wed 23 Sept  

Time	Session
10.30 - 11.00	Implementing a unified mobile workforce system Peter Low - Northgate Managed Services
11.15 - 11.45	EDF finds a small solution to a big problem Hilary Fitzsimons - EDF Energy
15.00 - 15.30	Using real-time data to raise efficiency Gary Bulley, Bullwell Trailer Solutions

*Sessions are free to attend and are first come first served

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