Presenting its most extensive and comprehensive free education programme ever  - the Service Management Conference provided a BRAND NEW Mobile Stream to run alongside the Strategy & Technology Stream and Field Service & Operational Stream.

In association with

Visitors heard about the latest essential industry information with the enhanced ‘3 stream’ conference programme line-up to guarantee improved efficiency & productivity!

Strategy & Technology stream

Field Service & Operations stream

Mobile Stream

Sponsored by

Day One - Tue 22 Sept 

Time	Session
10.30 -11.00	The power of customer service Neil Anderson, Managing Director, Qcom
13.30 - 14.00	Current service trends Steve Downton, Downton Service Management Consultants
15.00 - 15.30	Reducing the cost of field service with technology Kevin Thomas, Estates IT Manager, The University of Bristol
15.45 - 16.15	Service without shortages or spares mountain Dr Tony Wild, MD, Dawson Berkeley & Partners

Day Two - Wed 23 Sept 

Time	Session
10.30 - 11.00	Service delivery in the NHS Janine Osmond, Head of OD, NHS
13.30 -14.00	Change management essential elements Dave Steele, Chief Inspector, Business Project Manager, RSPCA
15.00 - 15.30	Revenue gains through the service lifecycle Martin Summerhayes, Head of Strategy & Business Change, Core Division, Fujitsu

Sponsored by

Day One - Tue 22 Sept

Time	Session
10.30 - 11.00	Essential service technology investment  Geoff Dyson, Team Manager - ICOM Field Operations, Yorkshire Water
11.15 - 11.45	The value of international IT outsourcing Alan Regan, Service Delivery Manager, Unisys
14.15 - 14.45	Off the shelf or do it yourself Mark Cochrane, IT Dev Manager, Facilities Services Group
15.00 - 15.30	Raising field service efficiency Loss James, Service Engineering Director, Inspired Gaming Group

Day Two - Wed 23 Sept  

Time	Session
10.30 - 11.00	Automated job despatch & monitoring Brent Mayo, Customer Support Manager, Konica Minolta
11.15 - 11.45	A case study in the transformation of our field service organisation Jennifer Nuestro, Director, Capacity Management & Analysis, Sears
14.15 - 14.45	Implementing field service technology in a recession-damaged industry Jane Ferris, Operations Manager, Comet

Sponsored by

Day One - Tue 22 Sept

Time	Session
11.15 - 11.45	DIY mobile data for field service Nigel Golding, IT Manager, General Vending Services
13.30 - 14.00	Flexible mobile working in a downturn Jonny O'Brien, Director, Flexility
14.15 - 14.45	Enabling productivity through technology Paul Holl, Programme Director Service, BT Openreach
15.45 - 16.15	Sky's supply chain and getting it right the first time Marion Scott, Head of Supply Chain Services, BSkyB

Day Two - Wed 23 Sept  

Time	Session
11.15 - 11.45	Introducing a new mobile data solution Jeff Carr, Managing Director, Scan Coin
13.30 - 14.00	Developing an adaptable mobile solution to meet customer needs Chris Hone, Projects & Process Manager, Kier Support Services
14.15 - 14.45	Acheving resilience in communications Martin Morey, General Secretary, MCUG

*Sessions were free to attend and were first come first served

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