High-level Keynote speakers were introduced for the 2009 event - these free sessions were available to all visitors and provided invaluable insight on the latest hot topics both within the industry and wider business & economic challenges. 

'How to use service as your competitive edge'  Deborah Meaden - Dragons' Den investor and successful entrepreneur >> Listen to Deborah's Live Keynote! Born entrepreneur and highly successful business woman, well known for her forthright style on the BBC's Dragon's Den

Session details: In this presentation Deborah demonstrated how using service as a differentiator will help companies derive greater value from their customers in the short term and secure their loyalty as the economy improves.

Candid and to-the-point, as an experienced observer of business success, Deborah provided invaluable advice for the current economic climate and how to come out even stronger the other side.

'The global economic outlook & the importance of excellent service' Dr Dominic Swords - Leading Business Economist and Consultant >> Listen to Dominic's Live Keynote! Leading business economist, visiting fellow at Henley Business School and frequent business economics commentator on BBC & Radio

Session details: Find out what strategies need to be employed to cope with the economic downturn and why customer service will become even more important in a post recession economy.

In this session, Dr Dominic Swords uncovered key issues for businesses in 2009 as he discusses the economic outlook for the UK over the next three years, how these compare with other parts of the world and how the UK is able to compete globally.


*Sessions were free to attend and were first come first served

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