Keynote Speakers

Keynote speakers at Service Management Expo!

High-level Keynote speakers for the 2010 event

These free sessions are available to all visitors and provide invaluable insight on the latest hot topics both within the industry and wider business & economic challenges.

Last year Deborah Meadon, of Dragons' Den fame, and Dr Dominc Swords, leading Business Economist & Consultant, delivered inspiring presentations to over 200 SME visitors!

Day One - Tues 21 Sept

12.00 - 12.45

Competing for Trust: Why service competence alone is not enough
Don Peppers, Co-founder, Peppers & Rogers

Session details:

Reap the rewards of a more customer-centric approach in today’s service market place! This session will explore how most organisations base their metrics of success not on customers, but on transactions and services, however earning your customers’ trust involves more than simple product or service expertise to improve the level of customer satisfaction.

Peppers & Rogers - the world's leading authority and acknowledged thought leader on customer based strategies and underlying business initiatives.