SME Visitor Profile

Service Management Expo is firmly established as the leading event for the service management market, bringing together an unrivalled audience of senior business managers from the largest service maintenance providers and operators of field engineers.

• 2,829 attendees over two days
• 81% of visitors Senior Management & Director level
• 86% of visitors directly responsible for specifying, recommending, authorising and purchasing solutions
• 72% of visitors came from businesses turning over in access of £1million per annum
   

Last year many key decision-makers attended the event including: 

BALFOUR BEATTY WORKPLACE, Business Transformation Manager
BOSCH THERMOTECHNOLOGY LTD, Director of Service Operations
BRITVIC SOFT DRINKS LTD, Commercial Project Manager
BRITVIC SOFT DRINKS, Divisional Technical Service Manager
BSKYB, Head of Supply Chain Training
BSKYB, Technical Services Manager
BT, BT Wholesale Workflow Manager
CABLE&WIRELESS WORLDWIDE, Head of Service Delivery - Field
CANON UK, Country Manager
CANON UK, Service Materials Manager
ELECTROLUX, Operational Service Manager
ERICSSON, Strategic Product Manager
FUJITSU TELECOMMUNICATIONS, Head of Information Services
FUJITSU TELECOMS, Chief Delivery Officer
LLOYDS BANKING GROUP, Head of Pcc Operations
LLOYDS BANKING GROUP, Senior Business Analyst
MOTOROLA, Sales Director
NPOWER ENERGY SERVICES, Head Of Operations
PITNEY BOWES, Senior IT Projects Manager
PITNEY BOWES, Service Operations Manager DMTi
ROYAL MAIL SPECIALIST SERVICES, Business Development Manager
ROYAL MAIL, Commercial Manager
SIEMENS, Head of Product Support
SONY EUROPE, Head of Professional Service
SWIFT FIRE & SECURITY, Group Operations Manager
TRANSPORT FOR LONDON, Service Manager
VIRGIN MEDIA, Head of Systems Development
VIRGIN MEDIA, Operational Improvement Manager
VIRGIN MEDIA, Supply Chain Director
VODAFONE LTD, Business Development Manager
XEROX, Service & Operation Support Manager

 And many more key decision-makers have attended past shows including:

ADT FIRE & SECURITY, Service Manager
ALCATEL-LUCENT, Operations Manager
AOL BROADBAND , Head of Technical Support 
BALFOUR BEATTY UTILITIES ,,, National Service Manager
BRITISH GAS , Customer Service Manager
BT FLEET , Project Manager
BUPA, Facilities Manager
DEBENHAMS RETAIL, Operations Manager
DERBYSHIRE COUNCIL, Business Solutions Manager
EON, Project Manager - Fleet
ERICSSON, Head of Field Operations
FUJITSU, Head of Field Maintenance
LONDON AMBULANCE SERVCE, Operations Manager
PITNEY BOWES, Regional Service Manager
ROLLS ROYCE, Director Of Technical Services
SHARP ELECTRONICS, Field Service Director
TESCO, Services Director

Service Management Expo attracts senior management across all levels of the buying chain:
 

MD/Owner/Partner	13.2%
Field Service/Service Director/Manager	16.0%
Customer Service/Helpdesk Director/Manager	9.9%
Fleet Director/Manager	6.2%
Logistics/Operations Director/Manager	10.3%
IT Director/Manager	15.4%
Telecoms/Communications Director/Manager	5.1%
Financial Director/Manager	2.9%
Other Director/Manager	14.4%
Consultant	6.7%

 

Visitors to Service Management Expo came from all key vertical sectors, including:

Automotive/Aerospace	1.5%
Banking/Finance/Insurance	1.6%
Building/Construction/Facilities Management	5.3%
Engineering	6.0%
HVAC	2.5%
IT/Electronics	24.8%
Local Government/Education	3.9%
Logistics/Distribution	6.3%
Manufacturer/OEM Maintenance	7.7%
Media/Entertainment	1.3%
Medical/Pharmaceutical/Chemical	2.9%
Multi-vendor Service Provider	2.7%
Retail	2.9%
Security/Alarms	2.8%
Telecommunications	8.6%
Transport	2.1%
Travel/Hospitality	2.8%
Utilities	3.9%
White/Brown Goods	2.1%
Consultancy	8.3%

 

Visitors primary products and services of interest:

Software Solutions 

Browser-based Service Solution	20.4%
Business Analytics	12.6%
Contract SLA & Warranty Management	13.1%
CRM & eCRM	21.1%
Enterprise Resource Planning	9.6%
eService	12.0%
Facilities & Asset Management	16.8%
IT Services & Support	23.8%
Scheduling Software	25.2%
Service Management Software	32.8%

Field Service Support  

Call Centre & Helpdesk Solutions	24.2%
Consultants	8.3%
Diagnostics & Testing Equipment	7.9%
Drop Boxes & Secure Collection Locations	9.4%
Electronic Waste Disposal & Recycling	9.6%
Logistics & Inventory Management	19.9%
Multi-Vendor Service Provision (MVPS)	4.3%
Parts Distribution	9.7%
Third Party Spares & Repairs	7.4%
Training & Recruitment	7.8%
Vehicle Leasing, Fitting & Racking	4.1%
Workshop & Repair Centre	7.1%

Mobile Communications  

Data Capture Barcoding	20.1%
Handheld Terminals & PDAs	37.7%
Mobile Communications Software	31.5%
Mobile Hardware & Accessories	28.9%
Mobile Integrators	18.3%
Mobile Network Operators	9.7%
Routing & Mapping Software	19.6%
Rugged Field Computers	16.4%
Vehicle Tracking & Fleet Management	21.1%

 

For a copy of the full visitor analysis contact the Sales Manager Asif Ijaz on Tel: +44 (0) 20 7921 8735 or email: asif.ijaz@ubm.com

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