Service Management Software & Systems

Whether you are installing, delivering, servicing, or repairing, your
field workers bridge the gap between selling and the customer - representing the business on the frontline.

However, with the many variables involved – different locations, uncertain demands, time restrictions, qualified workers, available parts – you will need to leverage the use of both new and existing technologies to successfully manage the entire process more effectively.

Providing an excellent and efficient customer experience is key to customer loyalty in today’s climate making field service management a critical part of the business strategy.

At SME you will find the following products and services:

- browser-based service solutions
- business analytics
- call centre/helpdesk solutions
- contract SLA & warranty management
- CRM
- enterprise resource planning
- e-service
- IT services & support
- multi-vendor service provision    

Relevant SME exhibitors (from SME 2011):

- Access
- Astea
- Commontime   
- Epix     
- Exel Computer Systems     
- Field Service Management Ltd
- Hamilton Hall LEO Service Management Software
- Iris Field Solutions 
- Solarvista
- Zafire