| TIME |
SEMINAR THEATRE 1 |
SEMINAR THEATRE 2 |
| 10.30 - 11.00 |
Keynote Presentation
Maggie Philbin
Maggie has worked in radio and television for 30 years on a wide range of science, medical and technology programmes.
Hear this presentation
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| 11.15 -11.45 |
Effective Field Service Technology at a Reasonable Cost
James Geldart - Nuvola Ltd
Cost effective field service technology
Hear this presentation |
Field Force Automation
Paul Cleaver, BT Field Force Automation
Paul will share a practical approach to realising the benefits of implementing field force automation |
| 13.30 -14.00 |
Raising the Bar in Customer Service Delivery Through a Networked Workforce
Bobby Chopra - Auto Windscreens
Real time communication between customers and Auto Windscreen's mobile workforce.
. S. Hesaf/ad |
Mobility Panel Discussion
Brewing the Perfect Mobile Potion – what ingredients to consider when choosing mobile products
Speaker 1: Dean Murphy, ClickSoftware
Speaker 2: Danny Bearzatto, Deloitte
Speaker 3: Nick Frank, Noventum Service Management Consultants
Hear this presentation |
| 14.15 -14.45 |
Real-Time Scheduling and the Impact Of Radical Automation on Cubic Transportation
Mike Gosling - Cubic Transportation Systems Ltd
The process and impact of implementing a automated dynamic scheduling system |
Soft Skills for Service Staff
Neil Bain - Controlled Ltd
Discover How your technical experts can grow your business and even increase your sales
Hear this presentation |
| 15.00 -15.30 |
Managing Production in the Future Field Engineering Business
Danny Bearzatto - Deloitte
Achieving customer and financial targets through improved production management |
Field Service & Operations Discussion:
What is the Future Field Engineer? Speaker 1: Paul Cleaver, BT Field Force Automation
Speaker 2: Bobby Chopra, Auto Windscreens
Speaker 3: Steve Downton, Noventum
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| 15.45 -16.15 |
Take Control of Your Mobile Field Force with SOTI MobiControl
Mark Collins - ADT Fire and Security
How SOTI MobiControl has reduced ADT’s challenges in managing its mobile field-force, by remotely configuring and supporting a plethora of mobile devices, improving support and communication resulting in reduced costs, time, advanced security and resources expended per support case. |
From Bull Semen to Printing Presses
Mike Hill - Impact Sales Training
Ways to make sure your service engineers are also Company Ambassadors |