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Latest News

17 May 2012

Apprenticeship Scheme Not ‘Girly Enough’ for Young Women

Women reject ‘male-oriented’ apprenticeships despite rise in youth unemployment.

15 May 2012

Are Rugged Devices on the Way Out?

Consumer preference is starting to be the main driving force behind hardware procurement within service departments, meaning the instant preference for rugged devices may dwindle....

Features

10 May 2012

Maintaining Quality of Service During the Olympic Games

Can VOIP impact operation during the Olympics? This question explored by Tan Aksoy, chief executive officer at Telappliant.

02 May 2012

How Free Is ‘Free’? Measuring the True Cost of Service Delivery

Mark Forrest, general manager of Trimble Field Service Management, reminds us that the cost of so-called 'free' delivery can be counted in more than just...

01 May 2012

Invest Now For a Stronger Future

A look at how smart investments can keep service departments ahead of the curve.

SM Resource - Case Studies

Looking for a Service Management Solution? Visit Service Management Resource for the latest news, case studies and White Papers from a comprehensive list of solution providers.

15 May 2012

Washtec | Case Study

No more wash day blues
for Washtec!

Company Name:

Tesseract

Click here for more Service Management case studies.

News From Service Management Expo

23 Nov 2011

Service Management Expo Winner Announced

Harvey Wade, Innovation Manager at Allianz Insurance, won an iPad 2 by visiting DA Systems at SME in September.

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SM Resource - White Papers

Increasing Uptime Brings Rewards Beyond Productivity

Quality information is a critical component that is missing
from many asset management and maintenance, repair and
overhaul (MRO) programs. Information that is incomplete,
outdated...

Company Name:

Intermec

Click here for more Service Management white papers.

From The Editor

15 May 2012

Where Will the Future Come From?

Can you know what is coming next? Are there patterns in technology which show the developmental path that service technologies will take?

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SM Resource - Exhibitor News

07 Mar 2005

Telekom Austria enhances customer service

Workforce and service optimisation software provider, ClickSoftware Technologies, has announced the deployment of an upgrade of its ClickSchedule solution at Telekom Austria, Austria's largest telecommunications...