In recent months the number of mobile service management solutions being launched indicates service providers’ thirst to stay on top of end-user needs.
Medco Health Solutions has broken new ground in pharmacy homecare services by providing delivery time windows on days that are suitable for the patient while...
Wheatley Associates and C&C Group have announced a strategic collaboration to support the UK utilities industry's largest logistical challenge to date - the forthcoming Smart...
ServiceNow has announced that Kevin Tumulty has joined the company as Vice President of Europe, Middle East and Africa (EMEA). Tumulty will drive growth across...
A survey of transport and logistics professionals has revealed that the industry is pioneering the adoption of mapping technology, with nearly two thirds (63%) of...
Wheatley Associates has announced that Leicester City Council has chosen its GRASP mobile workforce scheduling and TODAY mobile communications software to efficiently automate the work...
TOA Technologies has released its annual “Cost of Waiting” report, evaluating the economic impact of waiting for in-home services among businesses and consumers.
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Today the BBC has reported that Google Streetview is going indoors in London, allowing visitors to explore the inside of shops throughout the capital. Using...
Codegate will demonstrate how it's mobileworker software enables civil engineers, contractors, project managers and consultants to monitor, measure and manage remote workers, vehicles, materials and...
Reflections on the state of the industry from Cognito's Strategic Development Director. Having exhibited at SME last month and met a large number of existing...
Aly Pinder, a researcher in service management at Aberdeen Group, analyses the European approach to parts in the service chain. Aberdeen’s recent June 2011 benchmark...
RAC Inspection Services have successfully implemented a new Vehicle Inspection and Audit system from TAAP, working with automotive partner VQS who provide system and support...
Steve Downton and Service Management seek to resurrect the not-for-profit discussion group. AFSM UK was a useful not-for-profit organisation allowing service organisations to meet and...
The Government's announcement of the scrapping of the NHS centralised database of patient records is another example of projects that just got to big and...
Research shows that Software as a Service (SaaS) applications, which accounted for little more than 6% of the total Enterprise Software market in 2008, will...
The 365-day countdown until the opening of the Olympic Games has begun, and with 6.6 million tickets allocated, it highlights the huge influx of visitors...
The 365-day countdown until the opening of the Olympic Games has begun, and with 6.6 million tickets allocated, it highlights the huge influx of visitors...
May Gurney has chosen 360's Dynamic Scheduling Engine to enhance its successful technology platform MGConnectTM. The applications will enable May Gurney to increase productivity and...
ClickSoftware Technologies Ltd has announced that the UK's largest water and wastewater services company, Thames Water, has selected the ClickSoftware ServiceOptimization Suite.
GSH Group utilise many disparate service management systems and get them working together to produce great customer service while providing innovative solutions. Saul Sherry went...
Verint® Systems Inc. today announced that GoDaddy.com, domain name registrar and Web hosting provider, has implemented the next-generation Impact 360® Workforce Management solution from Verint...
Recently, Service Management magazine conducted a survey in association with Hitachi Consulting (UK), asking service-providing organisations to tell us what their aims are in improving...
Icelands largest utility looks to consolidate workforce management, increase productivity and decrease costs with ClickSoftwares ServiceOptimization Suite