From the Editor

21 Feb 2012

Corporate Responsibility and Service

In a new world where more people than ever are looking at the way a business behaves, could corporate responsibility provide that final personal edge...

30 Jan 2012

Why Are We Failing Our Customers?

A recent survey carried out by YouGov on behalf of Cognito revealed that many home customers are unimpressed by service - what's gone wrong?

03 Jan 2012

January 2012 on SM - Staff Concerns Focus

Service Management is getting the year started with a really crucial topic: January will be focused on Service Staff Concerns.

05 Dec 2011

Your Service Management Solution: The Survey

Look out for 'Your Service Management Solution: The Survey', a joint project by Service Management and Cognito - out in this month's Buyer's Guide.

02 Nov 2011

The New Website

Welcome to the brand new Service Management Portal!

We have taken all the best elements of servicemanagement365.com and the existing SME...

Welcome to our new site

servicemanagement.co.uk and servicemanagement365.com have joined forces to become the one stop shop for all things service management