Service Management is getting the year started with a really crucial topic: January will be focused on Service Staff Concerns.
We already have a great post up from Steve Downton, focusing on Getting the Right Staff. The rest of the month will provide insight into the widely understood issue of our ageing workforces and the dearth of new talent coming in to the service world.
Elsewhere we will focus on new approaches to training and the problems of getting existing staff to embrace new systems.
We look forward to giving you the information you are after, happy reading!
Next Month's Theme: Customer Relationship Management
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