The Engineering Open Evening at Norbar Torque Tools on 28th February broke attendance records, showing hopeful signs that engineering may be becoming increasingly appealing as...
More than half of businesses operating vehicle fleets do not offer their employees training on safe, cost-efficient driving - a new study has revealed.
“Why should a learner always be forced to select from multiple-choice questions?” asks Nitin Mistry, Deputy Practice Head - Systems Design, Software Solutions at TATA...
dp (digital publishing) are releasing a new European whitepaper entitled, ‘Online communication skills training for a diverse global workforce’ which will offer a valuable insight...
Tata Interactive Systems launched “4G LTE TOPSIM” - an online multi-player simulation training programme in the UK to help develop leadership and decision-making skills specifically...
The SAS Group has announced the completion of a project to upgrade the WAN infrastructure of global skin health specialists, Dermalogica. The new network connects...
Isotrak have teamed up with the National IT Partnership (NiTP) in their IT scheme for young apprentices. NiTP's new apprenticeship scheme is offered to 16-18...
This morning Business Secretary Vince Cable visited TNT's depot in Bodmin, after announcing it will be amongst companies benefiting from £18.7m Government funding for advanced...
A leading British textile manufacturer is kitting out almost 2,000 firefighters with its innovative protective fabrics. West Midlands Fire Service was impressed by the Hainsworth®...
Steve Downton and Service Management seek to resurrect the not-for-profit discussion group. AFSM UK was a useful not-for-profit organisation allowing service organisations to meet and...
First4Skills provides work-based training for thousands of apprentices and NVQ students throughout the UK every year through a network of hundreds of Training Assessors who...
TeenTech initiative strives to involve students in engineering pursuits, showing young people possible career paths. TeenTech is an engineering event for school students created by...
Leading express delivery company, TNT, is creating 40 new jobs in north Warwickshire, giving young unemployed people the chance of a rewarding and fulfilling career....
Programme recruits entry-level candidates to augment Professional Services organisation. CA Technologies has announced the launch of the Associate Services Consultant Programme (ASCP) in Europe. ...
With increasing competition in the telecoms market and pressure to deliver on time and on budget, how do telcos and operators maintain service excellence? Mark...
Recently, Service Management magazine conducted a survey in association with Hitachi Consulting (UK), asking service-providing organisations to tell us what their aims are in improving...
The Department of Energy and Climate Change (DECC) yesterday announced a consultation on a delay to the Carbon Reduction Commitment (CRC) Energy Efficiency Scheme. The...
Samsung has recognised the opportunity to use customer service support as a means to increase its brand awareness through a number of carefully planned projects...
Learn how BSkyB is training its engineers using a variety of practical methods, and at the same time encompassing elements of improving the overall customer...
Last Autumn Service Management magazine undertook a study of the attitudes and opinions of service managers to on mobilisation. Mobilisation was then at the top...
In January 2006 Telent was launched as an independent technology services business following the Ericsson acquisition of the Marconi brand and product businesses. Telent has...
Balancing the business tripod of people, process and technology is essential says Steve Downton. In this continuing series he turns his attention to people and...
The Service Management Benchmark Study is a brand new concept in industry benchmarking. It is aimed at and intended for small to mid-sized service businesses...
As Service Management launches the UKs first Benchmarking Research project for small to medium-sized service enterprises, Steve Downton examines the role of benchmarking and how...