Mawkan Wilkins

24th October 2007
12.45-13.30

Theatre 1:
STRATEGIC SERVICE THEATRE

Sustaining customer loyalty through service supply chain performance

Receiving rapid support on a global basis in as little as two hours is a capability that Cisco customers have come to expect, and that creates important organisational challenges. Mawgan Wilkins, provides an insight into how their worldwide service supply chain sustains Customer Loyalty.

Mawgan Wilkins, Cisco