Bob Ulrich

24th October 2007
13.30-14.15

Theatre 1:
STRATEGIC SERVICE THEATRE

Service - Powering the human network

How does a global organisation achieve sustained growth and exceptional operational performance while striving for the highest levels of customer loyalty? At Cisco service plays a key role in the execution of a far-reaching strategy to create the Human Network, and drive loyalty and satisfaction to the highest levels.

Bob Ulrich, Cisco